Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, evidence of perfumes, washed, or altered in any way will be rejected.
Please check your order confirmation and check to see if you have purchased Route. If so, please visit https://claims.route.com/ and file a claim regarding your damaged item. Route will review your case and issue a refund.
The return policy below applies to those customers who did not purchase Route.
Please contact us within TWO DAYS after delivery, if you receive a defective item. We will place a replacement order for all defective order items received. You can return anything, except for bath salts, gift cards, and final-sale items.
Refund or store credit will be issued in 7 days once delivered to us
HOW TO MAKE A REFUND
We accept returns of eligible items for store credit when postmarked within 5 calendar days from the date you receive your order.
To generate a return, please email us at firstname.lastname@example.org to request and provide a reason for your return. Once you have notified us of your return and have received approval, take the parcel to a local post office or courier and pay for the postage.
Sunday Rituals is not responsible for the shipping fee of a return parcel and does not provide return labels.
Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense
SHIPPING/ FREE SHIPPING REFUNDS
- For orders that have enjoyed free shipping, a shipping and handling fee of $9 will be deducted from your refund.
- Shipping fees will not be refunded.
- All shipping charges and government taxes are non-refundable.
- Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
GIFT CARDS/ STORE CREDIT REFUNDS
Gift cards purchased and a store credit issued by Sunday Rituals cannot be exchanged or refunded.
The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.